We are committed to providing our customers with a satisfying shopping experience. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
**Return Conditions**
- Items must be returned within 30 days of purchase.
- Items must be in their original condition, with all tags and packaging intact.
- Items must not be used, damaged, or altered.
- Proof of purchase (such as a receipt or invoice) must be provided.
**Return Methods**
- In-Store Returns: You may return items to any of our retail locations.
- Mail-In Returns: You may mail items back to us.
**Refunds or Exchanges**
- If items meet the return conditions, we will provide you with a full refund or exchange.
- Refunds will be processed back to your original payment method.
- Exchanges will be made based on availability.
**Non-Returnable Items**
The following items are not eligible for return:
- Custom-made products
- Gift cards
- Seasonal items: Customers may return seasonal items after the season has ended, such as holiday decorations.
**Acceptable Reasons for Return**
The following reasons are eligible for returns, but customers are responsible for return shipping costs:
- * Item not as expected: The item may not match the description, be of poor quality, or not meet the customer's needs.
- * Incorrect size or style: The customer may have ordered the wrong size or style, or the item may not fit properly.
- * Unauthorized purchase: Someone may have purchased the item without the customer's authorization, or the customer changed their mind.
- * Gift not suitable: The recipient may not like or need the gift.
- * Excess items: The customer may have purchased extra items or found a cheaper alternative.
- * Buyer's remorse: The customer may have changed mind after purchasing the item and decided no longer want it.
The following reasons are eligible for returns, and our company will cover the cost of return shipping:
- * Damaged or defective: The item may have been damaged during shipping or was defective at the time of purchase.
- * Incorrect order: We may have mistakenly sent the customer the wrong item.
- * Warranty claims: The item may have failed within the warranty period, and the customer is seeking a refund or replacement.
**Other Terms**
- * We reserve the right to refuse any returns that do not meet the return conditions.
- * Refunds or exchanges may take 5-7 business days to process.
**Contact Us**
If you have any questions about our return policy, please feel free to contact us:
- * Phone: 1-888-525-9222 (Mon-Fri 8:00am–5:00pm PST)
- * Email: sales@thelashop.com
**Refunds**
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@thelashop.com