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Shipping Guide

Shipping Guide

1. Can I choose different shipping method?

A: Sure. When you check out, you will be asked to fill in your name and billing address. Our system will calculate the actual shipping cost depending on your location. Then you can choose the shipping method you prefer. BUT P.O. Box address (PO Box) is not accepted.

2. How much for shipping?

A: We ship via UPS & USPS and rates are computed by real time using vendor shipping table cost. The charge is affected by your package weight, size, your shipping address and the shipping method you choose. Normally, UPS have the best shipping rates in the industry. Now, we offer you Free Shipping when you register as our Member.

3. How do I get Free UPS Ground Shipping?

4. What Free Shipping Offer refers to?
A: Free Shipping offer refers to Free UPS Ground, UPS Mail Innovations, UPS-SurePose, when you enter the address within 48 states (no P.O.Box address), which is excluding Hawaii, Alaska, Puerto Rico and Virgin Islands.

5. Do you ship internationally?
A: Currently, we use UPS Worldwide Expedited, UPS Worldwide Saver, USPS First-Class Mail, USPS Priority Mail International and USPS Priority Mail? International for international shipping. For Canada shipping address, we use UPS Standard to Canada in addition. Your order will normally ship within three business days after we verify your payment details. You will receive a tracking # when the order ships and may take up to 10 business days for delivery provided that it's cleared by customs. Insurance is covered for all international shipments. Customers are responsible for all additional customs fees, brokerage fees, duties, and taxes that may be levied by their respective governments or by the shipping carrier.

6. How do you ship orders?
A: We ship UPS for domestic packages and USPS for international packages. P.O. Box address (PO Box) is not accepted.

7. When will my order ship?
A: Domestic orders will be processed the same business day if your payment is completed by 12:00pm PST/2:00pm CST/3:00pm EST. We cannot guarantee same-day shipment particularly if your Bill To address is different from your Ship To address but we will do our best to expedite your order. International packages will normally ship within two business days as we need to verify your payment details. Orders placed on Saturdays, Sundays and major U.S. holidays will ship on the following business day. We may ship each product separately from different warehouses, as we utilize alternative warehouses across the Continental United States.

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